Front Office Manager/ Assistant Front Office Manager Hotel Castle Salam Ltd. (Khulna)

 

Job Responsibilities

• Manages the staff at the Front Desk & Guest Services Departments.
• Directs all activities of the Asst. Front Office Manager and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff.
• Conducts Performance Evaluations and disciplines staff when needed.
• Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline
• Experienced is any star hotel's front office job with proper hotel operational software using experince.
• Training/Trade Course: Front Office operation

Experience Requirements

• At least 7 year(s)
• The applicants should have experience in the following area(s):
  Front Office
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

• Age 30 to 40 years
• Only males are allowed to apply

Job Location

Khulna (Khulna Sadar)

Salary

Negotiable

Compensation & Other Benefits

• Lunch Facilities: Full Subsidize
• Festival Bonus: 2